Answers to Frequently Asked Questions

Tracking information of your orders are available directly on your account here:

Order History

Log in and click the "Show" button to see the command you want to track:

Then, in the "Order History", see the different treatment stages of your order:

Once the order is shipped, you can track your shipment on the carrier's website by clicking on the tracking number that is in the "Tracking # command" column:

Please note that the data follow in our carrier is only available within 24 hours after shipment.

You will automatically receive an email with tracking information of the shipment once the order is shipped.

Here is the correspondence of each status:

Tracking website indicates that the order has been deposited at the post office:

Unfortunately, there is no tracking available for some countries in europe after deposit.

You may have to wait between 3 and 12 business days after the deposit before receiving your order.

- For France, the shipping is free above 50 euros ttc purchases. Below, the fare varies between 2.90E and 9.90E by weight and volume of the order.

- For Overseas Shipping is from 4.50E.

- For the European Union, from 4.90E.

- For the rest of the world, from 6.90E.

To know the exact price of delivery of your order, simply make a simulation directly on the site by adding products to your cart.

For countries of the European Union, shipments are made in "Export 3J Europe " or "Colissimo international". For Belgium, it is also possible to be delivered in relay point.

For orders to other parts of the world, the shipments are made in "Colissimo international" or "Export 3J International".

For France, shipments available are "lettre max", "Colissimo", relay point (So Colissimo) and Chronopost 13.

You can find more details on delivery here :

Delivery Information

Metropolitan France:

Placed and paid for before 12 by credit card or paypal order, the delivery time is about 48H 24H by Colissimo and Chronopost (except Mondays, weekends and holidays).

These periods may vary in case of unusually severe weather, strike the post holiday season or out of stock (indicated on the website and when your order).

Abroad and overseas territories:

The time may vary between 3 and 12 days worked.

These periods may vary in case of unusually severe weather, strikes,holiday season or stock failure (indicated on the website and when you order).

You can find more details about delivery deadlines here:

Delivery Information

If the package appears damaged upon delivery, open it in the presence of the deliveryman to check the contents. If products are damaged, complete a mandatory of damage with the carrier.

If the package was deposited in mailbox, bring it to the post office the same day or at the latest the next day, and complete a mandatory of deterioration with a teller or refuse package.

This document is essential for the damage insurance to work. Otherwise, your application will not be supported.

You can verify that the service has been recommended by us in making sure that the label is on the package bears the words "Delivery against signature":

If this is the case, and you received the package in your mailbox, it should file a claim with coliposte so that the situation does not represent. You can do so here:

http://www.colissimo.fr/contact/accueilService.do

However, if you choose a registered item, the package was delivered to your mailbox, and the label of the package marked "Distribution WITHOUT signature", you can send us an email to let us know the problem .

As a first step, check the tracking information on the carrier's website. They are accessible from the email that was sent to you when your order ships, or on your account ( click here for more information ). You'll know where your order.

If the information can be found on the carrier's website is not enough, you can contact him directly at the following numbers:

- The Post and Coliposte: 3631

- Chronopost: 0969391391

If you are unable to obtain more information carrier and the shipping date is more than 5 working days, please contact us by email stating your order number so that a claim can be filed.

If you have selected an item without signature, and you are not present at your home, the order will be deposited directly into your mailbox. If the package is too large, a notice will be left by the postman, so you can get the package at the post near you.

If you have selected a deposit against signature and you are not present at your home, a notice will be left by the postman, so you can recover the letter at the post near you against signature.

For customers residing in France, it is possible to pay by credit card, bank transfer, money order and paypal.

For customers who do not live in France, it is possible to pay by credit card, bank transfer and paypal.

You can find more details on the payment methods here:

Payment Information

Simply order on the site and choose the payment method of your choice: "bank transfer".

You will then have all the information necessary to transfer money from your bank (address, bank account information, order number).

You will also receive a copy of these instructions by email.

Simply go to your order history here:

Order History

Log in, and it is then possible to view and print your bill here:

You will also receive an automatic email with the invoice attached once the order is shipped.

If the shipping address is located in the DOM-TOM, Swiss and outside EU, orders are invoiced without VAT (without VAT).

The order and the invoice will be in euros HT, and settlement will be done on this basis.

You have to pay to receive the package, customs clearance and dock dues in accordance with the law.

On recent and / or high-end vehicles, on-board computer (ODB) controlling the operation of the bulbs is present. This control consumption bulbs by sending electrical impulses to verify proper operation. A LED has a very low energy consumption, so the electronic system may determine that the bulb is burned out and displays an error message on the odb then the LED operates normally. If the onboard computer (ODB) deems too low power consumption, it can also cut power to the LED, since it considers the bulb burned out.

Therefore, for models equipped with an onboard computer (ODB) checking the operation of the bulbs, you must order a free error ODB LEDs model.

Also make sure that the model you ordered is not in the "list of inconsistent vehicles," whose link is at the bottom of the product page:

You can find a complete file answering your question here:

stop_courant_residuel_led.pdf

Just look at the metal part of the bulb appears when all of this information. The bulb below is for example a H4 bulb (green box), power 60/55W (red box).

Your car is definitely in the list of not inconsistent vehicles which is at the bottom of the product page:

Therefore, click on the link and follow the solutions for your vehicle.

The flashing is a check of satisfactory operation of the bulbs by the onboard computer, which sends short electrical pulses. On conventional filament bulbs, this flashing is not visible because they need more power for lighting. But LEDs consume less, so these pulses can be seen. If the onboard computer (ODB) deems too low power consumption, the computer can also cut power to the LED, since it considers the bulb burns out, even if this is not the case.

Therefore, check that you have ordered a model without error LEDs ODB.

Also make sure that the model you ordered is not in the "list of not compatible vehicles," whose link is at the bottom of the product page:

When buying a pack or a pilot plate pack more of a luxury pack (for the same vehicle), all packs are grouped in the luxury pack. This is why you should have received a package named:

Luxury Pack + pilot

or

Luxury Pack + plate

or

Luxury Pack + pilot + plate

As stated in the email informing you of the shipment of your order and our general conditions of sale, it is imperative to check your order upon receipt and prior to any installation on your vehicle. Check all the quantities and patterns in relation to the product that is on the website.

If a problem is detected, thank you to send us by email the following information:

- Your order number

- The model of your vehicle

- A photo of the order as it was received (required)

Attention claims must be made up to 48 hours after receiving the order.

No claim will be considered if all these conditions are not met.

This problem is due to the residual current. You will find all the information to solve this problem here:

stop_courant_residuel_led.pdf

You can find the resistance in question here:

Product 361

You can also use anti-error ODB LEDs which will avoid the use of residual anti-current resistance :

LEDs without error ODB

However, please note that this kind of leds have a lifetime less than standard LEDs.

Simply fill out the form available here . A response to your request for service will be provided within 48 hours.

Warning : return without our permission will be refused.

Simply fill out the form available here . A response to your request for advice will be made within 48 hours worked.

Requests made with this form are given priority.

It is possible to request the amendment of an order placed on the site if it has not been prepared or stamped.

Just go to your customer account and then display the command to change:

Then click on the "Request a change / cancellation of the order" button:

Then complete the form and click "Send":

The order is placed on hold, while your application is processed.

A change request logically leads to delays in the preparation and shipment of the order.